The Watchful i - Corporate Customer Service Program

Corporate Customer Service Program
A better way to service your customers...

…because a well served customer is a loyal customer

As a company you work hard and invest thousands of dollars in advertising and marketing efforts to attract customers. Your quality products, brand name and customer service help you keep them. Now, with the Watchful i’s new Corporate Customer Service Program you can take your customer service to the next level.

Streamline customer service issues
Centralize call center services

Improve service & efficiency
Increase ROI

The Watchful i has developed a superior customer service program that encompasses all of your customer service needs.

Capture Report

Dedicated 800# for customers to call.
Defined protocol to capture, record and document customer comment.

Ensure Response

Administrator notification ensures that each customer issue is forwarded to those responsible.
Required administrator response guarantees that each customer issue is received and appropriate action is taken in a timely manner.

Track Data

Real-time reports allow for tracking of customer service resolutions.
- Monitor resolutions for individual customers.
- Capture customer trends in regards to product issues.
- Ensure timely resolutions to customer complaints.
All data is recorded, tracked and archived for quick and easy analysis of customer concerns.

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